Shipping Policy

At Pushukart, we aim to provide reliable and timely delivery of your orders across Tanzania. Our shipping policy outlines key aspects for both regional orders (outside Dar es Salaam) and orders within Dar es Salaam to ensure a smooth shopping experience.

Shipping Methods

1. Regional Orders (Outside Dar es Salaam)

For customers outside Dar es Salaam, Pushukart partners with third-party transportation companies for delivery.

1. Shipping Costs:
2. Calculated based on location, weight, and product size
3. Displayed at checkout and paid by the customer
4. Order Updates:
5. Provide a valid mobile number for delivery updates
6. The transportation company will contact you for delivery coordination
7. Delivery Timeline:
8. Typically 1 to 3 days after dispatch (varies by location)
9. Contacting You:
10. The delivery partner will call/SMS for confirmation

2. Orders Within Dar es Salaam

Delivered via Pushukart’s self-employed delivery team for faster service.

1. Shipping Costs:
2. Usually paid by the customer unless a free delivery promotion applies
3. Order Updates:
4. A valid phone number is required for delivery coordination
5. Delivery Timeline:
6. Same-day delivery if ordered before 5 PM
7. Next-day delivery for late orders
8. Same-Day Guarantee:
9. Applies for orders confirmed & dispatched before 5 PM

Shipping Costs

1. Regional Orders: Customer pays shipping (calculated at checkout)
2. Dar es Salaam Orders: Customer pays unless a free delivery offer applies

Delivery Process

1. Order Confirmation:
2. Receive an email/SMS with shipping details
3. Shipping Preparation:
4. Dispatched in 1–2 business days
5. Dar es Salaam: Same-day dispatch (if ordered before 5 PM)
6. Regional Shipping:
7. Delivered in 1–3 days via third-party service
8. Delivery Updates:
9. SMS/call updates from the delivery team
10. Receipt of Goods:
11. Confirm product condition upon delivery
12. Signature may be required for Dar es Salaam orders

Customer Responsibilities

1. Provide a valid, reachable phone number
2. Be available at the delivery address
3. Track orders (regional) via the third-party service

Order Delays

Possible delays due to:

1. Weather conditions
2. Traffic disruptions
3. Stock availability
4. Third-party delivery issues

Pushukart will notify you of delays and provide updates.

Free Delivery Offers

Occasional promotions waive shipping costs for eligible customers. Details appear at checkout.

Contact Us

For assistance:

1. Email: support@pushukart.com
2. Phone: +255 741 995 470
3. Website: www.pushukart.com