Privacy

1. INTRODUCTION

Pushukart ("we", "our", or "us") operates the e-commerce platform Pushukart (website: www.pushukart.com, iOS/Android apps, and related services — collectively, the "Platform").

We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect the information you share with us when using our Platform. By accessing or using Pushukart, you agree to the terms of this Privacy Policy. If you disagree with any part, please refrain from using our services.

Please note that the English version of this Privacy Policy will prevail in case of any inconsistency with translated versions. For questions or concerns, feel free to reach out.

2. SCOPE & CONSENT

This Privacy Policy applies to all users of the Pushukart Platform, including buyers, sellers, delivery partners, and visitors. By using the Platform, you consent to the collection, use, and storage of your personal data as described here.

We collect data from:

1. Buyers when they make purchases
2. Sellers and delivery partners for registration and verification
3. Visitors who browse the Platform
4. Services such as payments via AzamPay or other third-party processors

3. INFORMATION WE COLLECT

We collect the following categories of data:

1. Personal Data: Name, email, phone number, address, payment info (via AzamPay), order history, ID documents (TIN, passport), bank and tax info, vehicle registration (for sellers/delivery).
2. Sensitive Data: KYC documents, payment information processed securely through AzamPay. We do not store your card details directly.
3. Automated Data: IP address, device info, browser type, cookies, browsing behavior, and location (with consent).

4. HOW WE USE YOUR DATA

1. Order Fulfillment: To process and deliver your orders. Payments are handled securely via AzamPay.
2. Verification & Compliance: KYC checks and compliance with Tanzanian laws.
3. Service Improvement: To monitor performance, fix bugs, and personalize user experience.
4. Marketing: With your consent, we may send offers and updates. You may opt out anytime.
5. Legal Compliance: To comply with Tanzanian laws, including tax or fraud investigations.

5. DATA SHARING & DISCLOSURE

We don’t sell your personal data. However, we may share it with:

1. Sellers & Delivery Partners to fulfill orders
2. AzamPay for payment processing
3. Analytics providers (e.g., Google Analytics, anonymized data)
4. Regulatory authorities when required by Tanzanian law

6. DATA RETENTION & SECURITY

We protect your personal data from unauthorized access, loss, or misuse.

1. Data Retention: We retain your data only as long as needed. KYC records are kept for 5 years per Tanzanian law, then securely deleted or anonymized.
2. Security Measures: We use SSL encryption, access controls, and conduct regular security audits.

7. USER RIGHTS (Under Tanzanian Law)

You have the right to:

1. Access & Correction: Request or correct your data.
2. Deletion: Ask for deletion (unless retention is required by law).
3. Opt-Out of Marketing: Unsubscribe from marketing at any time.
4. Withdraw Consent: Withdraw previously given consent. This may limit your access to some services.

8. COOKIES & TRACKING

We use cookies to improve your experience:

1. Necessary Cookies: For login, cart, and session management.
2. Analytics Cookies: To understand user behavior (e.g., via Google Analytics). You may opt out using the Google Analytics opt-out browser add-on.

You can control cookie preferences via your browser. Disabling cookies may affect functionality.

9. CHILDREN'S PRIVACY

We do not knowingly collect data from users under age 13. If you believe we have, contact us at support@pushukart.com to have it removed.

10. POLICY UPDATES

This Privacy Policy may be updated. Changes will be posted on this page with a new Effective Date. Please review it periodically.

11. CONTACT US

If you have questions or requests, contact us at:

1. 📧 Email: privacy@pushukart.com
2. 🏢 Address: Dar es Salaam, Tanzania