+255741995470
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Frequently asked question

    If you need assistance or have any questions, you can reach our customer support team via email at support@pushukart.com, by phone at 0741995470 or through our Whatsapp chat on the website. We are here to help ensure a smooth shopping experience.
    If you're interested in selling on Pushukart, we welcome new sellers to join our platform. Visit our 'Sell on Pushukart' page or contact our support team for more information on how to get started.
    Shipping charges depend on your location and the seller's policies. During checkout, the shipping cost will be calculated based on your delivery address.
    Currently, Pushukart only delivers within Tanzania. We are working to expand our shipping capabilities and may offer international shipping in the future.
    If you receive a damaged, defective, or incorrect product, you are eligible for a full refund or replacement, depending on your preference. However, for products that are not eligible for return, refunds will not be provided. Refunds are processed to the original payment method used during purchase or as Pushukart balance for Cash on Delivery orders. You can expect your refund within 3 to 7 business days after confirming the return.
    To return a product, log into your Pushukart account and go to the 'My Orders' section. Select the product you wish to return and follow the return process. Please ensure that the product is in its original condition, with packaging, tags, and accessories intact. Eligibility for returns is subject to our policy.
    Changes or cancellations can only be made before your order is dispatched. Once the order is processed and dispatched for delivery, modifications are not possible.
    Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this number to track your order directly on our website or contact customer support if you need more assistance.
    For regional orders outside of Dar es Salaam, delivery typically takes between 1 to 2 business days after dispatch. For orders within Dar es Salaam, delivery is usually same-day, provided the order is placed within working hours.
    We currently accept payments through Azampay, which allows for secure online payments via bank transfer or mobile money. Additionally, Cash on Delivery is available for customers in specific areas within Tanzania.
    Shopping on Pushukart is simple. Just visit our website at www.pushukart.com and mobile apps browse through the product categories, and select the items you’d like to purchase. Once you’ve added your products to the cart, proceed to checkout. You will need to provide your shipping details and select a payment method, either through Azampay or Cash on Delivery in eligible regions. After confirming your order, we’ll take care of the rest!